Terms & Conditions

1. Service Agreement

By booking a service with Final Touch Solutions, you agree to these terms and conditions. Final Touch Solutions ("we," "us," "our") provides professional carpet, upholstery, and rug cleaning services in the Greater Vancouver Area.

2. Booking & Cancellation

Booking: Bookings are confirmed via phone, email, or online form. A booking is not confirmed until we contact you and receive your confirmation.

Cancellation: Cancellations made 48 hours in advance incur no penalty. Cancellations within 48 hours may be subject to a service fee.

3. Liability & Limitations

We take care to protect your home and belongings. However, cleaning involves water, chemicals, and equipment. We are not liable for:

• • Pre-existing damage or wear to fabrics or furniture
• • Color bleeding or dye transfer in fabrics
• • Damage from fire, flood, or acts of nature
• • Loss or damage to personal items not pre-disclosed
• • Damage caused by improper ventilation or heating post-service

4. Our Satisfaction Guarantee

If you are not satisfied with our service, tell us within 24 hours and we will attempt to remedy the issue at no charge. This guarantee does not cover stains that cannot be chemically removed due to heat-setting, dye transfer, or permanent damage.

5. Stain & Damage Disclaimer

Not all stains can be removed. Stains that have been set by heat or left untreated for extended periods may be permanent. We assess stains during inspection and provide honest feedback about removal likelihood.

Some fabrics are not suitable for water-based cleaning. We reserve the right to recommend specialist cleaners for delicate or specialty fabrics.

6. Pre-Existing Conditions

Please inform us of any pre-existing stains, damage, or concerns before service begins. We recommend a pre-service walkthrough. We are not responsible for issues you do not disclose.

7. Drying Time & Aftercare

Drying Time: Carpets typically dry in 8–18 hours. This varies by humidity, airflow, and pile height. We recommend opening windows and running fans.

Aftercare: We recommend avoiding heavy foot traffic and spills until fully dry. Do not use fabric protection products or cleaners for 48 hours after service.

8. Pricing & Payment

Quotes are provided based on room size, condition, and add-ons discussed. Prices may adjust if actual conditions differ significantly from the estimate. Final pricing will be confirmed before service begins.

Payment is due upon completion of service. We accept credit cards, debit, and digital payment methods.

9. Privacy & Data Protection

Your personal information is used only to provide and improve our services. We will not share your information with third parties without consent. For details, see our Privacy Policy.

10. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page. Continued use of our services indicates acceptance of updated terms.